Store Policy
Returns
At Hare on the Stair, we take immense pride in delivering our cherished books to you in perfect, brand-new condition, ensuring your satisfaction. We understand the importance of trust when buying books online, and we are committed to providing a reliable and straightforward return process.
If, for any reason, your purchase does not meet your expectations, we offer a hassle-free return policy:
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Return Period: You have the option to return the book(s) in their original condition within two weeks of receiving your order to receive a full refund for the book(s).
For any inquiries or to obtain return authorization, please contact us via:
Return Conditions: Returned books must be in new, unused condition and accompanied by the original packing slip. Upon receipt of the return, the refund will be issued to the original payment method used for the purchase.
Our Commitment to You: Your satisfaction is our priority, encompassing every aspect of your experience with Hare on the Stair, from your initial order to the book's delivery. If, at any point, you are dissatisfied with your purchase, please reach out to us immediately. We are dedicated to resolving any concerns and ensuring your complete satisfaction.
Thank you for choosing Hare on the Stair for your lenten adventures. We look forward to serving you again and providing exceptional stories for you and your loved ones.
Privacy & Safety Policy
At Hare on the Stair, we value your privacy and are committed to ensuring the safety and security of your personal information. This Privacy & Safety Policy outlines how we collect, use, protect, and share your data when you interact with our website or use our services.
1. Information Collection
We collect information that you voluntarily provide to us when placing an order, subscribing to our newsletter, or interacting with our website. This may include your name, email address, shipping address, payment details, and any other information required for your transactions.
2. Use of Information
We use the information collected to process your orders, personalize your experience, send relevant communications (such as order confirmations and updates), and improve our services.
3. Data Security
We prioritize the security of your personal information and have implemented measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our website employs encryption and secure socket layer (SSL) technology to protect sensitive information during transmission.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential.
5. Download Policy
Redistribution, resale, or any commercial use of downloaded content without explicit authorization is strictly prohibited.
6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, gather demographic information, and improve our website's functionality. You can control cookie preferences through your browser settings.
7. Your Choices
You have the right to review, update, or delete your personal information stored in our database. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
8. Updates to Policy
We reserve the right to update or modify this Privacy & Safety Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically for any updates.
By using our website or services, you consent to the terms outlined in this Privacy & Safety Policy.
If you have any questions or concerns regarding our privacy practices, please contact us at info.hareonthestair@gmail.com.
Thank you for entrusting Hare on the Stair with your information. We are committed to ensuring your privacy and providing a safe, enjoyable experience.